What Does a Customer Workshop

What Does Your Customer Want?
Let’s GET REAL!
Are your customers returning? What impressions are you making?
What do you and your community offer? Why do people visit Chewelah?
What are others saying about you?
Visitors to your community include commuters, family or friends of local residents,
as well as out-of-town recreational or business travelers. And good customer service,
provided by your business, helps to secure and retain that visitor "wallet share”.
But it’s not just about good customer service it is about GREAT Service. Businesses
and communities will spend thousands of dollars attracting the customer but little time
and energy training their staff to assure their return. Are you building LOYAL
customers or just SATISFIED ones? The satisfied customer may tell someone who
asks about your business, if convenient. The loyal customer tells everyone, and always
return. How are you doing?
This class offers a fun and interactive experience.
• What is the WOW and how do I get it?
• Why the customer will return.
• How important is Body Language?
• What your customers are actually thinking?
• How to deal with difficult customers and turning them into WOW’s.
• It’s not what you say…it’s how to say it.
• What makes you stand out from the other businesses or areas?
• Why the visitor will spend 4 times the amount if they stay overnight. This does not include lodging.
FACT:
The number one reason customers spend more, stay longer and return to most businesses
is because they were pleased with the customer service they received.

Saturday, June 28, 2008
Chewelah City Council Room
1:00pm to 4:00pm
Light refreshments will be served. Gas cards and
child care reimbursement available upon request25, 2008
509-690-8400
krisan@wsu.edu or
dkollock@wsu.edu
Program is sponsored by
WSU Extension and the
Horizons Community
Leadership Program